Refund policy

We have a 28 Day return policy, which means that you have 28 days after receiving your order to send your return. 

Item(s) must not be worn, washed or show any sign of use. Any item(s) that are not received in their original condition will not be accepted.

To return your item(s), package them in a postage bag/box alongside your delivery slip. Please inform us on the delivery slip which items you are returning and the reason why.
Post your return package back to Teddy Couture HQ at the following address:

Teddy Couture,

47 Bishopston Circle, 
Portlethen,
Aberdeen,
Scotland, UK
AB12 4XY

When sending your return, we recommend you use a tracked service and keep the tracking number until your refund has been received. If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return. You as the customer are responsible for return shipping costs (with the exception of damaged/faulty items) and original shipping costs will not be refunded.

We aim to inspect and process returns within 3 working days from when we receive the items. If approved, you’ll be automatically refunded on your original payment method minus any postage costs. Please allow some time for your bank to process the refund. We will notify you if for any reason your return is not accepted. 

Faulty/damaged items
Please inspect your order once you have received it and contact us immediately if the item has arrived defective, damaged or if an incorrect item was delivered, so that we can look into the issue and make it right. 

Exceptions/non-returnable items 
Final sale/seconds & sample items are non-returnable, the price reflects this on all items. 
Unfortunately, we do not offer refunds or exchanges on items that have been made to order or gift cards.

Exchanges
Unfortunately, we do not offer exchanges at this time.
You are welcome to utilise our returns policy and then make a separate purchase for the new item(s).

If you have any questions, please email us at woof@teddycouture.co.uk or fill out our contact form. We will get back to you within 1-2 working days.