Privacy policy
Your privacy is important to us here at Teddy Couture and we want to make sure your personal data is protected.
Our Privacy Policy describes how your personal information is collected, used and disclosed when you visit or make a purchase from our site, www.teddycouture.co.uk.
Personal information we collect:
When you visit our site, we automatically collect certain information about your device, your interaction with the site, and any information necessary to process your purchase. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.
Device Information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
We collect device information using the following technologies:
- "Cookies" are useful tools for gathering information such as operating system and browser type. They track the number visitors and how these visitors interact on the site. Cookies cannot collect any personal information, however if you have previously provided information into the site, cookies may be tied to such information.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: https://allaboutcookies.org/
- "Log Files' track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
-“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Order Information
Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. This information is collected from you when you complete an order and is shared with our processor Shopify and Royal Mail our postal service.
Additionally, we use this Order Information (of those who have opted into marketing) to provide you with information or advertising relating to our products or services. This could include communicating exclusives, updates, offers or other information we feel you might find interesting. You can stop the above at any time by contacting us at woof@teddycouture.co.uk or by clicking unsubscribe at the bottom of our marketing emails. Please allow 1-2 working days for this to be processed if contacting us directly via email.
Customer Service Information
Purpose of collection: to enable us to assist, respond and investigate any queries or concerns you may have. This information is collected from you when you contact our customer service team.
Sharing Personal Information
Our site collects personally identifiable information such as names, email address and postal address when such information is submitted by visitors. This information is used to fulfil your specific request.
We share your Personal Information with service providers to help us provide our services and fulfil your requests, as described above. Below is the third parties we use and share your information with and the reason why.
When it comes to investigating and preventing fraud, we may share information with other companies who are assisting us. We will not provide any information for marketing purposes. However, we may do so in the following circumstances:
- Protecting and preventing ourselves against any potential fraud threat
- Investigating fraud that has already taken place
- Instructed or permitted by law
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
-Your consent;
-The performance of the contract between you and the Site;
-Compliance with our legal obligations;
-To protect your vital interests;
-To perform a task carried out in the public interest;
-For our legitimate interests, which do not override your fundamental rights and freedoms.
Data Retention
When you place an order through ur site, we will maintain your Order Information (as described above) for our records unless you ask us to delete this information.
If you have opted into marketing, we will keep you on our email database until you unsubscribe or ask to be removed (as described above)
Data Security
Customer’s personal identifiable information is kept secure and only authorised staff or contractors (who have agreed the same terms) have access to this.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at woof@teddycouture.co.uk or by mail using the details provided below:
Teddy Couture,
47 Bishopston Circle,
Aberdeen
Scotland, UK
AB12 4XY
Last updated: [15/11/22]